With daily deliveries taking place at a speed and frequency never seen before, managing your fleets of couriers becomes essential. No matter whether you’re an entrepreneur, a business that needs better, and anything in-between – developing a quality courier app is absolutely essential.
However, it’s difficult to know where to start.
So, here are some key elements to consider as part of your design document and some key issues you’re going to find yourself tackling along the way.
What do you need to consider?
1. User Experience:
If you’re working at pace, you need to be able to operate with accuracy and book deliveries reliably. This falls into the realm of User Experience (UX) and User Interaction (UI), two disciplines that are easily confused.
When dealing with UX, your teams consider the holistic experience of using the app, from ease of use, journeys from section-to-section and more, making it intuitive to navigate and working to minimise confusion.
UI involves the use of distinct assets and elements in the system, resulting in your visual design, colour scheme, and other elements. If you nail both, you’ll end up with an app that is intuitive to use and removes barriers to operation and entry.
2. Tracking and Updates:
Courier management is not only logistically difficult but requires constant oversight. Embedding tracking functionality allows for regular updates on where your teams are and provides peace of mind to clients and managers alike.
This can help shave valuable time off deliveries and allow customers to enjoy updates, notifications, communicate with riders and more.
This can also be paired with internal analytics to capture data that gives an overview of overall efficiency and highlights potential areas for improvement.
3. Connectivity and Handshakes:
While your design elements may change based on your business, your system will need to ‘talk’ to your warehouse, couriers, team-members, and clients.
Ideally, this will require the use of mobile or smart device technologies that allow an app to communicate with a cloud based system and provide regular reliable updates.
However, this can result in situations where connections are lost, or data exchanges are impossible.
Being able to account for this downtime and reconnect data easily is an essential part of any system, with riders often passing through areas where signal or wireless strength is low.
4. Being Fit for Purpose:
Systems will vary for business to business, but the most important responsibility is being able to do the job.
This means being able to tackle the issues that any courier and delivery management tool encounters alongside being able to resolve problems that are unique to your business.
This includes efficient fleet management, being able to report and resolve issues, tracking and managing your warehousing and storage needs, and more.
No matter whether you have developed a courier app before or are starting afresh, partnering with an experienced professional can allow you to get the practical guidance you need to spin up a system that is fit for purpose.
Making sure that you know the resources available, the challenges you face, and the shape of the current market means that you will be placed to succeed and rise to the challenge when it truly matters most.