Does dropshipping not appear to be a perfect method to run an online store? Of course, it appears simple enough to carry out as well.
You are not required to hold any stock. Your money related contribution is negligible. For hell’s sake, you can begin an outsourcing eCommerce store for nothing. You don’t need to stress over satisfying requests and, something that lures such huge numbers of people to this type of eCommerce, you can run it essentially from anyplace.
Tragically, however, it isn’t as great as it sounds in the dropshipping business.
You are handing over control of a large portion of your business to another person when you’re in the dropshipping business.
Simply put, as soon as you pass on the order, your command over what occurs ends. Additionally, this is where most issues stem from. You have to assume that if anything can go wrong, it will.
In case you are considering starting your own dropshipping online store, continue reading. The following is a rundown of the issues most commonly faced that you will no doubt face at some point and suggestions on how best to settle them.
Most Common Dropshipping Problems
1) Item Out of Stock
This is the most common of all issues. Despite your best attempts at keeping your eCommerce partners aware of product availability, there will be occasions where an item is out of stock from your store, or otherwise discontinued.
Most ideal Way to Handle: Ring your customer. Avoid resorting to email. Clients prefer a personal touch, regardless of whether it implies bad news about their order. Whenever possible, attempt to provide the item from another source.
However, be sure to check whether you can get a comparable substitute or the same item. Propose any choices you may have to your client. Oftentimes they wouldn’t mind changing their order to another item.
2) Delay With Order Processing
Imagine you’ve received a request. You immediately race to let your producer know and anticipate your order to be processed so you can send your client a confirmation that it has been shipped. However, the request affirmation doesn’t arrive.
Most ideal Way to Handle: The standard time to process a request is as long as 24 hours. Contact your drop shipper promptly if they don’t inform you of any probable delays.
Even clients nowadays are accustomed to having their orders handled within 24 hours. It is essential for your image that you know the cause of the delay and estimates how long it will take, so you can inform the client when the inevitable call arrives.
This typically occurs if someone is ordering from your store for the first time. Their trust levels in you are low and they will judge you based on first impressions.
3) Wrong Item Sent to Customer
Though this is a rarer issue (hopefully), it is probably an eCommerce storekeeper’s worst nightmare, which warrants its position in this rundown.
Transporting the wrong item to a client is a disaster. It generally leaves an awful impression in the client’s mind. Also, regardless of what the conditions are, it will be you who is the liable party.
This is one of the most awful parts of outsourcing. Regardless of what slipped-up and who made it, your reputation is the one that must endure it.
Most ideal Way to Handle: First of all, know your producer or drop shipper’s return policy. Actually, you should know them before you dispatch your first item. Thus, when the grievance from a client comes, you will be able to instruct them on what to do straight away.
Additionally, it is smart to offer a client a rebate for a future buys or possibly a little token to apologize for your slip-up.
4) Wrong Quantity Shipped
Sometimes, the right item may have been shipped but in the wrong amount. This is rarer still. It isn’t much of an issue if more things are sent, but when it is less than what the client requested, that’s when there is an issue.
Most ideal Way to Handle: Sometimes you can prevent this blunder. Never fail to audit the receipt from the dropshipping organization. They send it before the items leave the storage and you can let them know straight away in case you see any errors.
Assuming the order has been shipped, proceed in the manner discussed in the previous issue.
5) You Were Billed Wrong
An issue that doesn’t influence the client, yet still very normal.
Most ideal Way to Handle: Always audit the receipt with caution. This is particularly significant when you are paying straight away by credit card. Your spending capacity will be restricted for that month regardless of whether you get a credit from the producer.
6) The Shipment Went to a Wrong Address / Orders Got Confused
Various producers have varying methods of dealing with orders. Some need you to email them over, others require you to order by phone. As much as email reduces the odds of a spelling blunder, it may easily occur via telephone.
Therefore, requests may be sent to a location that doesn’t exist, or a totally different individual (if they got mixed up for example).
Most ideal Way to Handle: You must have some kind of confirmation of the delivery address you provided your drop shipper with. Reshipping things inquire redundant costs and you should be certain of who it was that erred before you consent to any expenses.