Best Customer Feedback Software & Apps in 2021

Team TMT
Customer Feedback Software

It is essential for businesses to retain their valuable customers and minimize the churn rate so that buyers don’t shift to their competitors.

Best customer feedback software or app can assist your organization to convert feedback into actionable insights and take the required action to create a virtuous cycle of enhancing your products and services and thereby improving the customer experience.

In today’s internet age, good and bad news about an organization can spread very quickly. So it’s critical for enterprises to swiftly respond to trends and feedback – both positive and negative.

In short, success depends on your corporation’s capability to act on insights with speed and confidence. In this article, we will discuss few leading customer feedback applications that you can consider to boost your business prospects:

Best Customer Feedback Software & Apps

1. piHappiness


piHappiness is a customer feedback system that empowers you to create engaging surveys by using features such as Net Promoter Score (NPS), CES 2.0, CSAT, and more.

This Software gives valuable feedback and analytics that can assist you to take required actions. With piHappiness, you can capture consumer feedback on Android and iOS mobile devices. Further, you can obtain feedback through online, SMS, and email surveys.

Further, the platform displays an NPS score on its dashboard and presents notifications as well as detailed reports. With this software, you can easily create and share transactional and relationship NPS surveys.

Also Read: Biggest Customer Feedback Myths That Need to Be Busted

2. Survey Sparrow

Survey Sparrow

Survey Sparrow is a customer feedback software program that allows you to convert surveys into conversations. It offers a user-friendly interface that permits you to produce and share engaging, mobile-compatible surveys that present a chat-style experience.

You can utilize Survey Sparrow’s recurring surveys to send surveys regularly to measure employee or customer pulse.

The product offers simple sharing options that enable you to distribute your surveys via email, social, mobile, and web channels to effortlessly capture feedback and opinions from your target customer segments.

3. Zonka Feedback

Zonka Feedback

Zonka is a comprehensive customer feedback app that helps you collect feedback using multiple channels including on-premises and offline (smartphones and tablets), as well as via in-app, QR code, SMS, and email.

You can use the software’s well-stocked template gallery or simple drag-and-drop functionality to craft forms and surveys from scratch. Moreover, you can customize the surveys, receive instant alerts, see real-time reports and resolve concerns.

4. Intercom


Intercom is a versatile software platform that also functions as an able customer feedback system that assists to reduce churn. It enables your business to deploy email drip campaigns to decrease customer churn.

The software sends you daily notifications on which customers are slipping away. You can then take instant action and contact those consumers to resolve their issues swiftly and retain their patronage.

With Intercom, you can implement automated drip campaigns and send out personalized emails with each customer’s name and other details.

In addition, it also automatically sends an email to inactive customers to know why they moved on and what they are expecting from the brand.

Also Read: Artificial Intelligence in Digital Commerce Personalization

5. GetFeedback


This is another good customer feedback app that enables enterprises to use consumer feedback to understand their strengths and weaknesses to maintain a competitive edge in the market.

Your firm can leverage this software to engage with your customers, business partners, employees, and other stakeholders to get their feedback and comments on various occasions. Users can provide their views in both writing and speech.

6. Frill

Frill helps to gather ideas from users, share your roadmap, and make announcements about new releases. With Frill, you collect feedback from customers on idea boards. Other customers can upvote and comment on ideas, so you’ll see what’s popular with users as well as any multi-user issues.

With Frill, your customers are the ones who categorize and prioritize feedback and ideas. That means a lot of the sifting and sorting is done for you – and good ideas naturally float to the top of the pile. Frill costs $50 per month, but you can currently sign up for free while the product is in beta.


Though all the tools reviewed in this article are of high quality and offers a user-friendly interface and a number of efficient features that allow you to capture consumer feedback accurately.

Moreover, you can use the program’s robust analytics capabilities to gain valuable insights from the feedback and make smart decisions to boost your product quality and customer satisfaction.