How Does ITIL Help Businesses in the Service Sector

With the release of ITIL 4, the context of ITIL has also increased, it emphasizes how the business and technology will work today and how is it going to work in the future with Agile, DevOps and digital transformation.

Starting from the basics ITIL 4 will focus on collaboration, transparency, automating and working holistically wherever possible. 

ITIL 4 still retains its core elements which make ITIL priceless to individuals and organizations today.

ITIL 4  is the new generation that combines all the best things from its previous version. Moving ahead from the traditional process-led delivery, the new version supports faster quality and value-driven delivery for the business world.

ITIL helps businesses with risk management by preventing and resolving service disruption. It ensures the synchronization between the software and hardware systems which leads to increased efficiency and productivity.

ITIL has five volumes, where each one of them focuses on a different aspect of ITSM that helps organizations to run more effectively and efficiently:

  1. Service strategy: it helps the organizations in understanding their customers and in developing and delivering IT services to meet their needs.
  2. Design: it helps organizations to design an efficient and cost-effective service.
  3. Service transition: it advises organizations to build and test their design.
  4. Service operation: it advises organizations to deliver and manage their services.
  5. Continual service improvement: it provides a mechanism to improve the service and the technology and the process which is used in its management.

Be it the public sector or the private sector, taking ITIL certification training is essential now. Its wide approach and applicability make it suitable for all organizations of any size or industry. Organizations like Shell, HP, IBM, NASA, British Airways, and Microsoft have adopted ITIL.

Also Read: Best Practices for Deploying Quality Mobile Apps

Advantages of Adopting ITIL for Businesses

ITIL has not just improved the IT service but has opened many doors of opportunities for the businesses as well. Here are a few sets of advantages that ITIL offers to the business world. 


1. Better Reliability    

As stated above the ITIL incident management and problem management processes allows organizations to run blameless, eliminate root causes major incident reviews, and prevent incidents from reoccurring.

2. Cost Transparency

The money spent on IT service can be properly accounted for by creating metric-based strategies. This not only helps you with budgeting, accounting, and charging requirements but also allows you to make difficult cost-cutting decisions with verifiable numbers on hand.

3. Management of Risk

The businesses or organizations can identify, prioritize and manage service improvements by carrying out various risks analysis and management activities. When you use ITIL for optimizing costs you can also account for risk and quality factors.

4. Integrates with Project Management Frameworks

ITIL is highly compatible, which is one of the reasons why it is accepted worldwide. It provides you with a set of practices rather than using the methodology. Its common concepts make it compatible with other frameworks like PMP and PRINCE2.

5. Recognition

Organizations using ITIL has the IRS, BP, Disney, and Microsoft some of the top organizations of the world are using ITIL which also makes it the world’s most accepted approach to ITSM and delivery.

Along with this ITIL is globally recognized. Some of the non-US organizations using ITIL include the Bank of Canada, British Airways and Australia Post. And this means that ITIL isn’t just well-regarded among employers; it’s well-regarded all over the world.

6. Aligns IT and Business

A unique advantage of ITIL is that it is not just compatible with project management frameworks but also with business goals. ITIL runs as a service provider and turns IT into an important part of the business. Despite ITIL doesn’t create business strategies, it supports them.

7. Minimizes Disruption

If you want your business with IT, it should be stable and free from disruption. But here with ITIL’s incident management and problem management programs, your organization can quickly restore services and develop effective workarounds.

Also Read: Switching from Web App to Mobile App – Points to Consider

8. Better Quality of Service and Customer Satisfaction

ITIL offers better team management and customer satisfaction with its business relationship management and service level management process. The use of the ITIL availability management process ensures that IT services are always available for the consumer. 

9. Competitive Advantage

Organizations deliver value to consumers through ITIL. It emphasizes continual positive change this is why it is being widely adopted by the organizations. Along with this ITIL’s checks and balances helps in keeping the customer satisfaction high.

10. Better Environment for Change    

When there is a possibility of a chance there is also a possibility of improvement. One of the disciples of ITIL is change management which helps businesses and organizations to respond to the changes in a better and sophisticated way.