Do you want to reduce your operational costs? Automation can benefit you! When businesses implement automated processes, they can focus on doing other jobs while the computer takes care of manual tasks that don’t require human thought. Ultimately, automation helps companies to reduce costs while boosting overall productivity. It’s a win-win!
Before we continue, it is important to note that automation falls into two categories:
- Industrial Automation (IA)
- Business Process Automation (BPA)
Industrial Automation performs tasks that help to lower human labour while Business Process Automation can help to relieve humans from performing repetitive tasks. In this article, we will discuss the top 5 benefits of Business Process Automation (BPA).
Benefits of Business Process Automation
More and more businesses are using automation processes, so if you want to stay ahead of the game, it is beneficial to consider switching from manual processes to automation. What are the main benefits of automation? Let’s take a look:
- Lowers overall costs
- Improves customer service
- Betters governance
- Helps employees feel important
- Increases productivity
I will discuss these benefits in more detail throughout this article.
1) Lowers Overall Costs
Do you want to spend less money, and see greater results? Incorporating automation processes into your business can help you out.
It is important to note that you can delegate any task to your computer that doesn’t require human intervention. If a computer can do the work for you, why waste money and give the task to an employee?
When a computer does the work, you won’t have to pay someone to sort files, data entry, etc. when automation can help you out—for free. In the end, your employee can work on more important tasks (I will elaborate more on this point shortly).
We have all heard this saying before: nobody’s perfect. Thankfully, automation can perfectly complete tasks. More often than not, human error can cost businesses a lot of money.
2) Improves Customer Service
More and more services don’t require human interaction! A lot of websites have Chabots to answer frequently asked questions and general inquiries. Nowadays, companies are coming up with creative ways to answer inquiries quickly, so the customer can move on with their day.
You’ve likely heard of Artificial Intelligence (AI), which is rapidly becoming a phenomenon that’s benefiting businesses worldwide. Siri, Tesla, and flying drones are all examples of AI. What’s the point of AI? To improve customer service.
Can you think of specific ways that AI can benefit your business and improve customer service?
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3) Betters Governance
Do you want to improve how you manage your company? When you use automation, the system will record almost every single task that was performed throughout the day, allowing you to track what’s completed and what needs to be done. You can also see who completed which task!
For example, if you use Buffer for your social media accounts, you can check to see if your employees completed the required amount of captions for the day. In the meantime, Buffer will automatically load your captions to Instagram, Facebook, and Twitter at a designated time without you having to manually upload content three times a day.
4) Increases Productivity
Increased productivity goes hand-in-hand with helping employees feel important. However, when you incorporate automated processes into your company, you will find that you have time to complete more important tasks. Plus, employees can complete certain tasks at a more efficient pace.
For example, instead of sorting through hard copies of documents, you can use a document scanner to load paper files to your computer.
Therefore, when you need to find an important document for a customer or a business partner, you can find it within a few mouse clicks rather than paying an employee to sift through piles of paper.
5) Helps Employees Feel Important
Why should your employee’s waste time working on a manual task when they can work on something that will benefit the company?
More often than not, employees quit their jobs when they feel invaluable to the company, and when they feel like you only want them to perform tasks that anyone with a brain can perform.
However, automation relieves employees from working on manual tasks, allowing them to work on tasks that can benefit the company. In the end, employees will feel useful and valuable, prompting them to want to stick around longer.
Automation can cover repetitive, mundane tasks, giving employees the chance to work on meaningful jobs that can help to propel your business forward.
Implementing automation processes into your business can improve your overall productivity, employee happiness, and customer service significantly. It can also drastically reduce operational costs.
Not only that, but you can easily govern which employee worked on which task and track what has and hasn’t been completed.
In the end, incorporating automated services and systems within your company can help your business to run smoothly, without any hitches.