Do you want to reduce your operational costs? Automation can benefit you! When businesses implement automated processes, they can focus on doing other jobs while the computer takes care of manual tasks that don’t require human thought.
Before I continue, it is important to note that automation falls into two categories: Business Process Automation (BPA) and Industrial Automation (IA). In this article, I will focus on the benefits of BPA.
What is Automation?
Automation helps businesses complete manual tasks that don’t require the human brain. Ultimately, automation helps companies to reduce costs while boosting overall productivity. It’s a win-win!
I mentioned above that there’s a difference between Business Process Automation and Industrial Automation. Industrial Automation performs tasks that help to lower human labour while Business Process Automation can help to relieve humans from performing repetitive tasks. It can perform any task where logical thought is unnecessary.
A few tips regarding implementing automation
How can you seamlessly integrate automation into your business? I have a few tips for you.
- If you want automation within your business to run smoothly, it is essential to ensure that your programs are compatible with one another.
- You can slowly integrate new automation systems—it is vital to pay attention to your budget, and some processes may take longer to integrate.
- It is important to incorporate processes that can easily change and update over time.
- After you add automation, you should feel like everything runs smoother than before, and if not, you may need to make some adjustments.
More and more businesses are using automation processes, so if you want to stay ahead of the game, it is beneficial to consider switching from manual processes to automation. What are the main benefits of utilizing automated processes? Let’s take a look:
- Lowers overall costs
- Improves customer service
- Betters governance
- Helps employees feel important
- Increases productivity
I will discuss these benefits in more detail throughout this article.
1) Lowers overall costs
Do you want to spend less money, and see greater results? Incorporating automation processes into your business can help you out.
It is important to note that you can delegate any task to your computer that doesn’t require human intervention. If a computer can do the work for you, why waste money and give the task to an employee?
When a computer does the work, you won’t have to pay someone to sort files, data entry, etc. when automation can help you out—for free. In the end, your employee can work on more important tasks (I will elaborate more on this point shortly).
We have all heard this saying before: nobody’s perfect. Thankfully, automation can perfectly complete tasks. More often than not, human error can cost businesses a lot of money.
2) Improves customer service
More and more services don’t require human interaction! A lot of websites have Chabot answering frequently asked questions and general inquiries, as well as other automated services that can help our customers. Nowadays, companies are coming up with creative ways to answer inquiries quickly, so the customer can move on with their day.
You’ve likely heard of Artificial Intelligence (AI), which is rapidly becoming a phenomenon that’s benefiting businesses worldwide. Siri, Tesla, and flying drones are all examples of AI. What’s the point of AI? To improve customer service.
Can you think of specific ways that AI can benefit your business and improve customer service?
3) Betters governance
Do you want to improve how you manage your company? When you use automation, the system will record almost every single task that was performed throughout the day, allowing you to track what’s completed and what needs to be done. You can also see who completed which task!
For example, if you use Buffer for your social media accounts, you can check to see if your employees completed the required amount of captions for the day. In the meantime, Buffer will automatically load your captions to Instagram, Facebook, and Twitter at a designated time without you having to manually upload content three times a day.
Also Read: 5 RPA Trends to Watch Out For in 2019
4) Helps employees feel important
Why should your employee’s waste time working on a manual task when they can work on something that will benefit the company?
More often than not, employees quit their jobs when they feel invaluable to the company, and when they feel like you only want them to perform tasks that anyone with a brain can perform.
However, automation relieves employees from working on manual tasks, allowing them to work on tasks that can benefit the company. In the end, employees will feel useful and valuable, prompting them to want to stick around longer.
Automation can cover repetitive, mundane tasks, giving employees the chance to work on meaningful jobs that can help to propel your business forward.
5) Increases productivity
Increased productivity goes hand-in-hand with helping employees feel important. However, when you incorporate automated processes into your company, you will find that you have time to complete more important tasks. Plus, employees can complete certain tasks at a more efficient pace.
For example, instead of sorting through hard copies of documents, you can use a document scanner to load paper files to your computer.
Therefore, when you need to find an important document for a customer or a business partner, you can find it within a few mouse clicks rather than paying an employee to sift through piles of paper.
To sum it up
Implementing automation processes into your business can improve your overall productivity, employee happiness, and customer service significantly. It can also drastically reduce operational costs.
Not only that, but you can easily govern which employee worked on which task and track what has and hasn’t been completed.
In the end, incorporating automated services and systems within your company can help your business to run smoothly, without any hitches.